Delivery Information

Understanding Customs & Import Taxes

smartlivinghomes.global don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for our sellers to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell the seller what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. Our sellers are more than happy to follow your instructions.

If my parcel is seized by Customs what should i do?

If the items are detained by Customs after the shipment has left the seller’s country, the buyer is responsible for clearance of the detained items. It is the buyer's responsibility for any Customs duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.

If your items can not be cleared at Customs, you need to provide smartlivinghomes.global with the letter authorized by customs stating why they have been seized.

These refer to cases in which the packages are held in detention at your Customs. The dispatching party should be responsible for providing evidence to explain the detention.

Case 1: If the item is held in detention at the dispatching party’s Customs, smartlivinghomes.global should make a full refund to the buyer.

Case 2: If Customs proves that the detention happens because the item is prohibited or a replica subject to a fine, smartlivinghomes.global should make a full refund to the buyer.

Case 3: If no written certification is provided by Customs about the detention, the goods are deemed to be en route and smartlivinghomes.global should handle the case based under the context that the shipping information is incomplete.

Tracking Links for Different Countries

Track your order delivery using the following link according different shipping methods:

1. China post: http://intmail.183.com.cn/icc-itemstatusen.jsp

2. EMS: http://www.11183.com.cn/mailtracking/e_you_jian_cha_xun.html

3. HK post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

4. Singapore Post: http://www.singpost.com/index.php

5. DHL: http://www.dhl-usa.com/en/express/tracking.html

6. Fedex: http://www.fedex.com/fedextrack/?cntry_code=us&tab=1&tracknums=&clienttype=wtrk

7. TNT: http://www.tnt.com/express/en_cn/site/home.html

8. Equick: http://www.equickchina.com/English/index.aspx

If you find the delivery information is not up-to-date on the website, please try checking the tracking number on the destination country’s official post office website. The following are links to official post office websites in selected regions:

1. New Zealand http://www.nzpost.co.nz/tools/tracking

2. Australia http://auspost.com.au/track/

3. Canada http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en

4. France http://www.chronopost.fr/transport-express/livraison-colis

5. Spain www.correos.es/dinamic/plantillas/Particulares.asp

6. Italy http://www.poste.it/online/dovequando/start.do?subaction=raccomandata

7. Sweden http://www.posten.se/tracktrace/TrackConsignments_do.jsp?lang=GB

8. Ireland http://www.anpost.ie/AnPost/

9. Norway http://www.posten.no/en/

10. Switzerland http://www.swisspost.ch/post-startseite

11. Brazil http://www.correios.com.br/servicos/rastreamento/rastreamento.cfm

12. Argentina http://www.correoargentino.com.ar/seguimiento_envios/oidn